SHUNYAA endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. Each garment you order is made for you exclusively and we hope that it fits you perfectly!

At this time, SHUNYAA.ONLINE is unable to accept returns. Of course, if your item arrives damaged or incorrect, we will make every effort to remedy the situation. Please write to contact@shunyaa.online.

In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange. You need to inform us of the issue within 24 hours from the date of receipt of product.

We do not accept any returns if the product is dispatched to us after 3 days of receiving the shipment. So please make sure you report the matter to us and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” confirmation email from us.

We will not accept the product:

• If it’s has been damaged by you
• If it’s altered as per specs shared by you
• If it’s has been worn

Please follow these simple steps to return your purchase:

• On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
• Wait for receiving a “Return Accepted” confirmation email from us.
• Pack your return securely in the original package, if possible, and include your completed invoice.
• Courier the parcel back to us at: 38, CB Block, Sector 1, Bidhannagar, Kolkata, West Bengal, India 700064
• No returns on discounted merchandise

Once received, the customer care team at SHUNYAA would inspect the product for the need for exchange and based on their jurisdiction, the exchange will be made possible.

If you do not wish for an exchange then the refund will only be in the form of Credit Note.